Returns & Exchanges

At Medichecks, we want you to be completely satisfied with your purchase. If your kit is unused and the seal is intact, you can return it within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number to request a return authorization and receive your prepaid shipping label.

• 2.
  Prepare the Package

  Ensure the test kit is unused and in its original packaging; place it securely in a shipping box to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized collection point or post office.

• 4.
  Receive Your Refund

  Once our laboratory team verifies the returned kit's condition, we will process your refund to the original payment method within 5-7 business days.